【途虎养车是哪个国家的品牌?】
途虎养车网于2011年创立于上海,主营 轮胎、机油、汽车保养、汽车美容等产品和服务,为客户提供:线上预约+线下安装 的养车方式。
在线上,客户可通过网站、电话、微信、APP、各大电商平台等渠道购买途虎的商品与服务。
在线下,途虎目前有10000 多家合作安装门店,服务能力覆盖31个省直辖市、340个城市 。合作安装门店为客户提供先安装后付款 的服务,有力保障途虎客户良好的购物体验。
途虎销售的产品全部都是知名品牌的正品产品,通常情况下这些厂商少有产品质量问题。 当产品质量投诉出现的时候,每个厂商都有自己的售后服务部门按照其成熟且固定的机制来解决质量投诉。正如,您在国美电器购买了海尔电视机,当电视机出现产品质量问题时,海尔的售后服务部门会按照其流程和规则来解决质量投诉。
途虎这些年在与客户的沟通中,有一点是深信不疑的,那就是:光价格好还不够好,服务好才是真的好。途虎发现,公司着力于服务体验的每一次改进,都会获得客户由衷的褒扬。这种“由衷”,虽然未能亲眼见到,却能从电话中听到,能从评论中看到。这种“由衷”,是激励我公司发精进的动力。
所以现在,公司正式推出了“虎式服务”!“虎式服务”是贴合客户需要而衍生出的附加服务。在途虎,公司和客户之间,并不是单纯的走了一次购买流程。公司对卖出的每一条轮胎都有照应,因此客户在途虎购买轮胎后,均可享受到一整套的服务方案:
途虎养车网所售商品只提供给个人车主,企业及其他商家需联系公司的大客户服务。
英文翻译:Established in 2011 in Shanghai, tuhu car care network is mainly engaged in tire, engine oil, car maintenance, car beauty and other products and services, providing customers with: online appointment + offline installation of car care. Online, customers can purchase products and services of tuhu through websites, telephones, wechat, app, major e-commerce platforms and other channels. Offline, tuhu currently has more than 10000 cooperative installation stores, with service capacity covering 31 provinces and 340 cities. Cooperative installation stores provide customers with the service of installation before payment, which can effectively guarantee the good shopping experience of tuhu customers. All the products sold by tuhu are authentic products of famous brands. Usually, these manufacturers have few product quality problems. When product quality complaints appear, each manufacturer has its own after-sales service department to solve quality complaints according to its mature and fixed mechanism. Just as you purchased Haier TV sets at Gome, when there is a product quality problem with the TV sets, Haier's after-sales service department will solve the quality complaints according to its procedures and rules. In the communication with customers over the years, tuhu believes that good price is not good enough, and good service is really good. Tuhu found that every time the company focuses on improving the service experience, it will be praised by customers. This kind of "sincerity" can be heard on the phone and seen in the comments, although it can't be seen in person. This kind of "sincerity" is the motivation for our company to make progress. So now, the company officially launched the "tiger service"! "Tiger service" is an additional service derived from customer needs. In tuhu, between the company and customers, it is not a simple purchase process. The company takes care of every tire sold, so customers can enjoy a complete set of service plan after purchasing tires in tuhu: the products sold by tuhu car net are only provided to individual owners, enterprises and other businesses need to contact the company's key customer service.
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